The Piano vs. Fast Food
Jul. 2nd, 2005 12:24 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kyrasantae
Another one of those items that was on bitchgirl's "training checklist" was 'do not go over/repeat customers' orders with/to them unless you weren't sure of something' or something to that effect.
Quantity vs. Quality.
Quantity. You can get more customers in if you don't spend the twenty seconds repeating to them what they ordered to make sure you got it down correctly.
Quality. You're less likely to screw up an order if you take the twenty seconds to go over it with them.
During a piano exam, there's usually a part where the examiner will ask you to play a certain exercise in a certain key. My piano teacher told me to always say to myself what the examiner has asked me to play, just loud enough so that the examiner can hear it and thus can correct you if you've heard it wrong. It's better to play the correct thing than to play the incorrect thing, especially if you know both of them just as well.
Well for the few days I worked, there seemed to be so many incorrectly taken/served orders we would have done well to take the extra time to get everything correct. Plus it'd improve customer satisfaction.
And people were lazy about pushing the button to indicate eat-in/take-out orders, so I'd be filling up a drink in a mug and all of a sudden, the cashier: "no, the order's to go." AND YET YOU GET ANAL ABOUT PUSHING THE BUTTON WHEN I'M ON THE TILL?!?!! I thought you were being anal about it to me because it saves you time and effort in preparing the order - that's understandable - but when I'm the one preparing orders and you don't do it, yes, it wastes time, AND it tells me that you're only anal to me about it because i'm a noob and you're a hypocrite for not practising what you preach.
That is all.
Quality over Quantity. All the time.
Quantity vs. Quality.
Quantity. You can get more customers in if you don't spend the twenty seconds repeating to them what they ordered to make sure you got it down correctly.
Quality. You're less likely to screw up an order if you take the twenty seconds to go over it with them.
During a piano exam, there's usually a part where the examiner will ask you to play a certain exercise in a certain key. My piano teacher told me to always say to myself what the examiner has asked me to play, just loud enough so that the examiner can hear it and thus can correct you if you've heard it wrong. It's better to play the correct thing than to play the incorrect thing, especially if you know both of them just as well.
Well for the few days I worked, there seemed to be so many incorrectly taken/served orders we would have done well to take the extra time to get everything correct. Plus it'd improve customer satisfaction.
And people were lazy about pushing the button to indicate eat-in/take-out orders, so I'd be filling up a drink in a mug and all of a sudden, the cashier: "no, the order's to go." AND YET YOU GET ANAL ABOUT PUSHING THE BUTTON WHEN I'M ON THE TILL?!?!! I thought you were being anal about it to me because it saves you time and effort in preparing the order - that's understandable - but when I'm the one preparing orders and you don't do it, yes, it wastes time, AND it tells me that you're only anal to me about it because i'm a noob and you're a hypocrite for not practising what you preach.
That is all.
Quality over Quantity. All the time.
